FAQs
JOB VACANCY / WORKSHOPS
Career Opportunities with Platter Planet
Thank you for showing interest in working with us. Please send us your CV at [email protected]. We will get back to you if we have anything that suits your profile.
I am interested in learning to how to make platters. Do you conduct workshops?
Absolutely! We have customised workshops for individuals passionate to make platters for their guests or as a profession. Please speak with us.
MENU - PRICE
Can you please share your menu?
Please click HERE to see our complete menu with platters types, sizes and prices. Please click here.
LOCATION - SERVICE OUTSIDE KARACHI
Where are you located?
Hello, we are located in Clifton Block 2, Karachi.
Do you operate outside Karachi
No – Currently we operate only in Karachi. However we have beautiful baskets for shipment outside of Karachi. Please see our menu for baskets HERE
Do you have any products for outside Karachi?
We have beautiful gift baskets that we ship all over Pakistan. Please see the baskets HERE.
DELIVERY
Do you Deliver?
Yes we delivery to all major areas of Karachi. Delivery charges are Rs 350 for Clifton / DHA and Rs 450-1000 for other areas subject to distance. We use reliable couriers who will hand deliver the product to you, but we are not in control of external factors such as traffic and travel diversions. We aim to meet delivery times but during exceptionally busy periods deliveries may take a little longer. Occasionally tech updates to systems or force majeure events, such as extreme weather conditions, will mean that these delivery times need to be extended. Platter Planet cannot accept liability for products spoiled due to missed deliveries for customers who have ordered delivery to their place of work, but have not stayed long enough to accept the deliveries that have been attempted in the evenings. Customers are strongly advised to be present for deliveries.
What are the delivery charges for 2 or more platters
The delivery charges remain the same for upto 2 platters. They increase on 3 or more platters as we use an additonal rider to send our platters in specially designed bags so they remain fresh and intact.
Do you do same day delivery?
Yes! We can serve you on a 3 hour notice subject to availability. Please speak with us and check.
What is your policy if there is no one to receive the product?
Delivery will be attempted by the driver. If no one is in, the platter will be handed to a neighbour / guard. Failing that, delivery will be left in a safe place. This is because fresh food product cannot be couriered
What if my purchase is a gift?
If you are sending a gift to a loved one, all of our above mentioned terms and
conditions will still apply.
ORDERING
Do you offer discounts?
We are competitively priced and take great pride in the high quality products we serve on our the wooden polished boards. Please follow us on instagram (@platterplanetpk) for ongoing promotions and offers.
Do you have platters for birthdays and anniversaries
Yes! Our signature platter is the most popular choice with 30+ flavours. We add mini cupcakes / a birthday standee / hand-written birthday card (for a charge) to make it a perfect birthday present! You can have a look at our platters HERE
Do you customise platters?
Yes we do basic customisation on the platters (eg remove meat, add fruit etc) within the given price range and size of platter. Please speak with us to discuss for a fully customised platter and we can qoute you availability and price.
How do I place an order?
We you can order online on our wbesite, or on our WhatsApp number (here is the link for WhatsApp (https://wa.me/c/923008266491) by providing us the details of the type and size of platter, recipients address and pin location with contact number. We will confirm your order by acknowledgin and share payment details.
Can I add a personalized message? Can I add balloons / flowers / cards etc ?
Yes! We can add a one liner note for you. We can also add balloons, bouquets, cupcakes, hand-written cards and toppers (birthday, anniversary, get well soon etc) for an extra charge. Please speak with us.
Do you cater for vegetarians?
Absolutely, just let us know your requirements at checkout.
How do you deal with dietary requirements or allergies?
Please let us know at the time of ordering. Please note we use nuts at our premises.
How long will my product on platter last?
Each product has a different storage / shelf life. This information is included on each product page.
How to store the platter?
Our platters are prepared fresh and are designed to be consumed within 6-8 hours. Please refrigerate them and take them out 15-30 minutes before serving.You can also add here to re-heat your platters in an oven? Definitely our preferred way of re-heating items such as these.
What are the platter sizes
Our serving oards are regular (13 inches), popular (16 inches) and grand (19 inches).
Do we have to return the serving board?
No! We serve the platter on a beautiful wooden polished board that you can keep.
PAYMENT
How do I pay?
We are a made to order service and charge up front. In order to confirm your order, you can pay us by your debit/credit card, bank transfer, Paypal, or a UK / Australia bank transfer.
I live abroad, do you accept international payments?
Yes! We accept payments via Paypal. We also accept local bank transfers in UK and Australia. Please ask us for details.
How do I keep updated with your latest products and offerings?
Please follow our instagram page @platterplanetpk and save our WhatsApp number 0300-8266491 where you become the first to know about exciting offers. We promise we will not spam you.
What is your IBAN number?
Shahzaib Ali – HBL – Bilawal Chowrangi branch – 0300-8266491 – PK53HABB0024857900527501
TIMING
What are your operational timings?
We operate 7 days a week between 12 noon and 10 pm.
Do we have to return anything after ordering?
No. Our platter is designed to make it hassle free and nothing needs to be returned. You just unwrap, enjoy and keep hold of our beautiful wooden polished tray for use!
Collaboration request on Instagram through DMs.
Collaboration request on Instagram through DMs.
Hello,
Thank you for reaching out to us. We are open to opportunities to collaborate with bloggers such as you are. We have shared your details with our marketing team. We will contact you for our future campaigns as and when needed.
Best regards,
Platter Planet
General Suggestions
Thank you for sharing your suggestion with us, we really value feedback from customers who help us learn, grow and flourish. We have passed it onto the relevant team and they will look into it.
Table styling
Do you do table styling?
We take pride in aesthetically pleasing and appetising table styling at events such as birthday parties, engagements, weddings, corporate events, anniversaries and farewell parties. Our careful selection of food makes it perfect for guests to graze on over 30+ flavours suiting their palate. Please click HERE for details.
Will you use images from our event on your social media?
Yes, unless our clients/customers explicitly ask us not to use images taken at their event we will use them across our platforms.